Refund policy
At Fabus Frames, we are committed to delivering high-quality products with secure and careful packaging. Please read our return and refund guidelines carefully before placing an order.
1. Digital Portraits
Cancellation Policy
- Full refund if canceled before work begins.
- Cancellation charges apply if work has started (based on design stage & face count).
1st Position Preview:
- 1–3 faces: ₹400
- 4 faces: ₹500
- 5 faces: ₹600
- Extra: ₹100 per additional face
2nd Position Preview:
- 1–3 faces: ₹500
- 4 faces: ₹600
- 5 faces: ₹700
- Extra: ₹100 per additional face
Final Design Completion:
Cancellation charge is based on face count; remaining amount will be refunded.
Dissatisfaction After Revisions:
- Artwork will be reviewed against original photo.
- Major mismatches: Full refund
- Minor differences: Partial refund
Return Policy
Accepted only if the product is damaged. Required:
- Unboxing video
- Clear photos
- Request within 7 days of delivery
Refund Policy
- Before work: Full refund
- Post revisions: Full/partial refund based on mismatch
- Shipping damage: Refund or redo after verification
Refund Time: 7–12 working days
2. Handmade Portraits
Cancellation Policy
- Full refund before artist starts.
- After preview: Refund based on mismatch and number of faces.
Return Policy
- Accepted only for damaged items.
- Unboxing video + photos required
- Request within 7 days
Refund Policy
- Before work: Full refund
- Dissatisfaction: Assessed case-by-case
- Damage in transit: Refund or redo
Refund Time: 7–12 working days
3. Hand Painted - Sarees
Return & Refund Policy
No returns or exchanges unless item is damaged on delivery.
Damage Claims:
- Unboxing video is mandatory (unedited, from seal open)
- Submit within 1–2 days of delivery
International Orders:
Returns/exchanges not accepted due to customs and shipping constraints.
Quality Check:
Every saree is inspected and securely packed. If damaged, we’ll resolve it once validated.